CORE Electric Cooperative

Our Work:
Mixed-mode member survey (phone and email)

CORE Electric Cooperative (formerly IREA) has hired Corona Insights to conduct yearly surveys of its current members. These surveys help CORE deepen its understanding of its members and their priorities. The surveys assess members’ satisfaction with CORE, their customer service experience and communication preferences, their priorities, and their interest in new programs related to electric vehicles, home batteries, and rooftop solar. Annually, we collect over 2,000 responses via both phone and email. Our reports provide detailed analyses that help CORE make data-driven decisions about their customer service, communications, and programs.