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4/11/17

Engagement in evaluation

Engaging program participants in the evaluation is known as participatory evaluation.  (See Matt Bruce’s recent blog on participatory research for more detail about this approach.) The logic of participatory evaluation often resonates with human services providers.  It empowers service recipients to define their needs and goals for the program. It can be eye opening for […]

By Beth MulliganRead More

4/7/17

Who’s coming to your next meeting? Flame throwers, feral cats and posers

We all know that anxiety and stress can bring out the worst in people. They go to extremes in behavior as they attempt to navigate unknowns and exacerbating risks.  An inability to cope leads to three behaviors. The flame thrower – this person may initially show up as the conversation dominator who simply must have […]

By Karla RainesRead More

3/31/17

Moving from customers to patrons

One of the most important drivers of long-term success for nonprofit organizations is having a solid financial model.  It’s often one of the primarily areas of focus when Corona assists organizations in the development of a strategic plan.  Typically, some combination of unearned income (such as grants or donations) and earned income (such as goods […]

By Matt HerndonRead More

3/29/17

Welcome to the consumer era: When engagement drives change

It’s inescapable. Every day I see more and more examples of it. Consumer behavior is at the core of sweeping industry change. Too often we get caught up in thinking about technology as the disruptor and forget that people are at the heart of the transformations all around us. Here are four examples from this […]

By Karla RainesRead More

3/13/17

From engaging to capturing – rethinking business models that stick

As a strategist, I’m frequently looking over the horizon to see what’s next. At other times, you’ll see me scanning side-to-side looking for forces that may be coming together in new or unexpected ways. Sometimes hindsight puts much of it into perspective. Looking back at 2008 it occurs me that I was well ahead of […]

By Karla RainesRead More

3/10/17

Listening isn’t enough

Recently, we’ve been having a few conversations at work about engagement processes, in part because we’ve seen a few requests for proposals that have some focus on engagement with a particular audience. Often, this engagement takes the form of listening in some way to the audience of interest. While hearing from a group of people […]

By Kate DarwentRead More