http://coronainsights.com/2009/11/changing-perceptions/ Wed, 07 Dec 2011 22:02:42 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://coronainsights.com/2009/11/changing-perceptions/comment-page-1/#comment-582 Aaron Fri, 20 Nov 2009 05:25:49 +0000 http://coronaresearch.com/blog/?p=590#comment-582 This is true, as companies seek to increase effeciency and lower costs, they tend to de-humanize many processes. Yet several new buzz words indicate that customer service is the new marketing? If this is true, your statements are even more important in tracking and providing excellent customer service whether human or machine. This is true, as companies seek to increase effeciency and lower costs, they tend to de-humanize many processes. Yet several new buzz words indicate that customer service is the new marketing? If this is true, your statements are even more important in tracking and providing excellent customer service whether human or machine.

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