Radiance Blog

I was going through my mail last night and discovered  a survey from the manufacturer of my car.  Since survey research is a major part of my work, I figured it would be good Karma to take it.
I happily started the survey and realized it was supposed to be about my most recent visit to [...]

It’s a real winter’s day today in Denver, and although it’s been a mild winter and this is one of the few snowy days we’ve had (and probably one of the last we will get this year), the cold air automatically makes me wish for a beach.  Don’t get me wrong, we always need the [...]

We are very excited to announce that Corona is a finalist (one of three) for the Small Business of the Year award from the Denver Metro Chamber of Commerce!
The winner will be announced on April 28th.  Wish us luck!

We’ve spoken before about the importance of research in an economic downturn, but we also understand that when you don’t have the budget, you don’t have the budget.
So, here are 8 ways you can tackle your research with no, or at least less, budget.

Has your company already conducted similar research? No point in conducting the [...]

Last Spring the Denver Business Journal ran an interesting article about how Colorado has one of the highest rates of browsing to e-commerce sites.

The research, produced by Hitwise (a company that uses Internet Service Provider data to track which websites people visit), found that Coloradoans are 16 percent more likely to visit retail websites than [...]

The 2009 Annual Survey of Market Research Professionals reports that buyers of market research services expect nearly a 10 percent drop in their market research budgets.  (The report also has other stats on the state of the industry beyond revenue.)
While this may be expected in a down economy, it should not be an excuse.  Properly [...]

We recently posted a satirical video of an interview with a professional focus group respondent.
Today I ran across this article written by another professional respondent.  While somewhat old, I believe it still rings true nearly five years later.
For reasons that are probably apparent from watching the video and reading the article, the current system that [...]

With ever growing databases and analysis capacity, the use of data mining is expanding.  In a previous post we spoke about the Obama campaign’s use of data mining.  I recently heard this report on NPR’s Marketplace about credit card companies’ use of data mining to develop risk criteria.
Credit card companies, always known for their data [...]

There’s an old adage in business:
“What gets measured gets done.”
Maybe it’s a marketing and advertising campaign.  A new program.  A branding initiative.  Or an internal project to create efficiencies or boost employee retention.  Whatever it is, the process of measuring it forces you to be clear and concrete about what you want “it” to [...]

Those of you who know me, know I have strong interests in retail, customer service, and loyalty.  This probably stems from my years of retail experience before my shift into research.  As such, every time I shop (online or at a brick and mortar store) I have ideas that I think could increase satisfaction, improve [...]